You have a few options when it comes to requesting an RMA; you can contact us via phone or email, or you can submit the request through our online portal. 


In this article, we will be walking you through how to request an RMA through the support portal.



 Firstly, you will want to navigate to our online portal. 


  • You can do so by going to: http://usservice.ginlong.com
    • Navigate to the "New Support Ticket" button.


  • At this point in the ticket, you should fill out the fields that are showing, when you change the ticket type there will be category specific fields that will pertain to the RMA's troubleshooting and approval.




  • Secondly, you will want to fill out the ticket under the Troubleshooting category or ticket type.
    • This is required because it contains specific fields that are needed to process RMA requests.

    • You do not need to fill out all of these fields! Please fill out the fields listed below for the most effective and fast RMA process.
      • Product Type

      • Date (Of Failure)

      • Serial Number

      • Failure Type

      • Failure Frequency

      • FSD Number (If Applicable)

      • ALL VOLTAGES that are applicable

      • Description of the problem


Please note that if you start the ticket off as an RMA, you will still need to all provide the information above.