Provide an RMA for the inverter, it's not receiving a signal from the DSP board or the internal power board is broken.
Inverter Stuck in Initializing
Auston Taber
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PV Inverters
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General Knowledge
- Password Advanced
- RS-485 Wiring with Circular Connector
- Setting Address on 3-Phase Inverter
- String Sizing for 1P and 3P Inverters. S-Energy 320W modules
- Serial Number Naming Rule
- Inverter Temperature De-rating
- 3 Phase Comm Board Replacement Procedure
- RMA Compatibility Between Single Phase 4G and 2G inverters
- Lowering Output Power of Single Phase Solis Inverter
- How to Request an RMA via Support Portal
- How to Receive Your Solis Inverter
- Ginlong Solis: Standard Lead Time from Ningbo to USA/Canada
- How to Determine the Firmware Version of your Solis Inverter
- How to Set Fixed Power Factor (PF)
- Parasitic Capacitance Troubleshooting
- How Lightning Can Affect Our Products
- Ginlong System Design Website
- Where to Buy!
- Warranty Documents
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Application Notes
- Wiring the String Level Rapid Shutdown
- AC Neutral
- NEMA 4X Enclosures
- Mounting RSD to a Sloped Roof
- Commissioning Solis Inverters
- Spring Terminals Installation and Removal
- Tigo Compatibility Letter
- Solis RSD Letter For Jurisdiction Acceptance
- Application Notes: Rapid Shutdown AC Wiring with Multiple Inverters
- Rule 21 Phase 1 July 26th Changes 1P and 3P
- UL 480V Grid Standard
- Solis DC/AC Ratio Guidance
- Service Bulletin
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Energy Storage (Hybrid) Inverter Installation
- All Videos 1-20
- 1 of 20 - Introduction
- 2 of 20 - System Layout
- 3 of 20 - Mounting the Inverter
- 4 of 20 - Wiring the Inverter
- 5 of 20 - Installing the External Meter and CTs (Current Transformers)
- 6 of 20 - Net Export without the Battery
- 7 of 20 - Inverter Menu Overview and Selecting the Grid Standard
- 8 of 20 - Installing & Commissioning the BYD B-Box HV Battery
- 9 of 20 - Installing LG Chem RESU10H Battery (Mounting)
- 10 of 20 - Installing LG Chem - Wiring and Commissioning
- 11 of 20 - Time Charging Mode
- 12 of 20 - Self Consumption without Backup Loads
- 13 of 20 - Intro to Backup Power and Installing the Autotransformer
- 14 of 20 - Wiring the Autotransformer
- 15 of 20 - Backup (Critical) Loads
- 16 of 20 - Backup Power Operation
- 17 of 20 - Self Consumption with Backup Loads and Zero Net Export
- 18 of 20 - Module-Level Rapid Shutdown
- 19 of 20 - Cellular Data Logger Setup
- 20 of 20 - WiFi & LAN Data Logger Setup
- Commissioning
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General Knowledge
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Troubleshooting
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Error Codes
- Arc Fault Detection & Troubleshooting
- OV-G-F / UV-G-F Fault EXPLAINED & Troubleshooting
- PV-ISO-PRO 01/02 - GROUND FAULT
- Fault/Alarm Codes for All Inverter Products
- OV-G-V Grid Over Voltage
- UN-G-V Grid Under Voltage
- UN-G-F Grid Under Frequency
- NO-GRID Inverter Does Not Detect Grid
- I-Leak Pro Error Explained
- Blank Screen / Blank LCD / No Lights
- Inverter Stuck in Initializing
- OV-BUS Fault
- GRID Interference Fault GRID-INTF & GRID-INTF02
- NO-Grid Fault - The inverter does not recognize the AC grid
- UN-BUS Fault
- IG-AD Fault
- Understanding "Softrun" Operating Status
- Understanding "LimByVg" Operating Status
- How to Check the Alarm Message Log
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Troubleshooting Procedures
- Arc Fault Troubleshooting Procedure
- RSD Troubleshooting Procedures
- AC Trip Troubleshooting
- Internal DC Short: In the inverter head, or the wirebox?
- Troubleshooting Steps for the APsmart MLRSD Solution
- AC Voltage Offset Procedure and Firmware Requirements
- Update Controller Software
- APSmart Device Troubleshooting
- LCD Protective Sticker Replacement Procedure
- 125K Multi-Input Inverter: No Paralleled DC Strings Allowed!
- Energy Storage (Hybrid) Inverter Troubleshooting
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Error Codes
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Monitoring Products
- All
- SolisCloud
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Solis Home/Professional - Generation 2 Monitoring Platform
- New Monitoring Platform Links
- Registering Installer Account on G2 Portal
- Account Transfer to New Monitoring Platform
- Adding End-User (Customer) to Plant for Monitoring Access
- Monitoring Platform: Installer Manual
- Inaccurate Production Data on Monitoring Portal
- Selecting Inverter Drivers on AlsoEnergy PowerTrack Monitoring
- Setting Up Agency Access to Plant Monitoring
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General
- General
- Certifications
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Videos
- Commissioning Basics - Video
- User Defined Grid Standard - Video
- Repair Cover Screws - Video
- Operating the Display - Video
- Wifi Stick and Box Setup - Video
- Mounting, Wiring, and Commissioning 4G Single Phase Inverter - Video
- Selecting the Grid Standard - Video
- Information and Settings Menu - Video
- Ginlong Portal Training - Video
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Go Solis Webinars - U.S.
- Go Solis Webinar #6: Solis and Tigo TS4 Platform - Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions”
- Go Solis Webinar #5: Solis inverters and SunSpec Alliance (5/5/2020, U.S.)
- Go Solis Webinar #4: Solis Commercial Inverters (4/21/2020, U.S.)
- Go Solis Webinar #3: Solis Hybrid Energy Storage Inverter with LG Chem (2/11/2020, U.S.)
- Go Solis Webinar #2: The New Solis 125K 1500V Inverters plus Also Energy (2/11/2020, U.S.)
- Go Solis Webinar #1: 2020 California Solar Mandate with Solis Inverters (12/17/2019, U.S.)
- Go Solis Mini Exchange#1: An Introduction to Energy Storage System
- Go Solis 2020 Webinar #7: Testing Solis Inverters Beyond Certifications with PV Evolution Labs
- Go Solis Webinar #8 Solis Inverters and SunSpec Alliance: The Importance of SunSpec CSIP 2030.5
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Documentos en Español
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Códigos de Error
- Detección falla de arco y solución de problemas
- PV-ISO-PRO-01/02 – Falla a tierra
- Código de error : OV-G-F / UN-G-F
- I-Leak Pro
- Pantalla en blanco / LCD en blanco / Sin luces
- Inversor atascado en el arranque
- Falla OV-BUS
- Falla GRID-INTF & GRID-INTF02
- No-Grid - El inversor no reconoce la red.
- Fallo UN-BUS
- Fallo OV-G-V y UN-G-V
- Estándar de Red
- Conocimientos Generales
- Sistema de Monitoreo
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Códigos de Error
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Portal
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